Dovetail
Dovetail: The AI-native operating system transforming customer feedback into intelligent action and unstoppable growth.
Dovetail is the premier AI-native customer intelligence platform that unifies fragmented feedback from interviews, tickets, calls, and reviews into a centralized, searchable powerhouse.
With Magic Transcribe in 40+ languages, auto-theming, real-time alerts, and agentic AI for PRDs and prototypes, it empowers teams to detect trends, link insights to metrics like churn, and act decisively—driving innovation at enterprise scale for leaders like Spotify and Atlassian.
🚫 The problem Dovetail solves
Dovetail obliterates fragmented feedback silos across tools and teams, ending misalignment, redundant analysis, and gut-driven choices.
It centralizes data for scalable AI synthesis, uncovers patterns with evidence-backed prioritization, and accelerates innovation—turning customer voices into strategic velocity without the manual grind.
✅ How Dovetail works
Dovetail ingests qualitative data from Zoom, Slack, Intercom, and more, auto-transcribing audio/video in 40+ languages with speaker detection.
AI classifies into themes, highlights moments, generates summaries, reports, and collaborative canvases.
Search the library, chat for PRDs/prototypes, visualize against churn/growth metrics, and receive automated alerts for risks/opportunities—eliminating manual toil for instant, evidence-based decisions.
Founder's Story
"Founded in 2017 in Sydney by visionaries Benjamin Humphrey and Bradley Ayers, Dovetail emerged from the frustration of siloed customer insights hindering product innovation."
"Humphrey and Ayers built an AI-native platform to centralize, analyze, and activate feedback at scale."
"Today, with 100+ global talents across Sydney and San Francisco, they pioneer secure, compliant intelligence—SOC 2, GDPR, HIPAA—powering 3,200+ enterprises to forge unbreakable customer connections."
Do you use Dovetail?
Reviews
"Reviews praise Dovetail for saving time and simplifying frontend work with a broad set of high‑quality, free components. Developers highlight smooth React and Next.js use..."
Best For
- UX Researchers scaling qualitative analysis
- Product Managers building data-driven roadmaps
- CX Leaders unifying cross-functional insights